Returns & Exchanges

At PALM ROW, we want you to love every piece you purchase, which is why we offer a seamless 30-day return policy for all unworn items in their original condition. If your selection isn't quite right, we are here to help you find the perfect fit or provide a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals are still attached and intact.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing